Warranty, Return & Refund Policy
1. Warranty Coverage
SAM Shipping Containers LLC offers limited warranties on eligible shipping containers and related products purchased directly from our company. Warranty coverage depends on the product type, condition, and specifications provided at the time of purchase.
New ISO Shipping Containers — 10-Year Limited Warranty : Eligible new ISO shipping containers include a 10-year limited warranty covering qualifying structural defects and water leaks resulting from defects in materials or workmanship under normal intended use.
Used Cargo-Worthy Shipping Containers — 5-Year Limited Warranty: Eligible used cargo-worthy ISO containers include a 5-year limited warranty covering qualifying structural defects and water leaks, subject to the product’s advertised condition and warranty exclusions.
Refurbished Shipping Containers — 5-Year Limited Warranty: Eligible refurbished containers include a 5-year limited structural warranty covering qualifying defects in the main structural components and covered wind- and watertight performance.
Ground-Level Office Containers — 5-Year Limited Warranty: Eligible ground-level office containers include a 5-year limited structural warranty covering qualifying defects affecting primary structural components.
Installed Components and Accessories — 1-Year Limited Warranty: Eligible factory-installed electrical systems, HVAC units, plumbing, lighting, windows, personnel doors, and other covered accessories include a 1-year limited warranty, unless otherwise stated in the product documentation.
2. Leakproof Guarantee
Eligible ISO shipping containers are covered against qualifying water leaks during their applicable warranty period. This coverage applies to leaks caused by covered defects in materials or workmanship. Leaks caused by improper placement, unauthorized modifications, accidental damage, or misuse are excluded.
3. Warranty Exclusions
Our limited warranties do not cover damage resulting from:
- Normal wear and tear
- Cosmetic scratches, dents, or surface rust consistent with the advertised condition
- Improper installation or uneven ground placement
- Unauthorized welding, drilling, cutting, or structural modifications
- Improper loading or overloading
- Customer relocation or improper transportation
- Accidents, fire, flooding, natural disasters, or external damage
- Improper maintenance, negligence, or misuse
The warranty does not generally cover the contents stored inside a shipping container or indirect losses arising from product damage, except where applicable law requires otherwise.
4. Warranty Claim Process
To submit a warranty claim, please contact our customer support team. Email: info@samshippingcontainers.com Phone: +1 (619) 288-4619
Please provide:
- Order number or proof of purchase
- Customer name and contact information
- Container size and product type
- Description of the issue
- Photographs or videos showing the reported defect
Our team will review the claim and may request additional information or an inspection. Approved warranty claims may be resolved through repair, replacement, partial refund, or full refund, depending on the circumstances and applicable warranty terms.
5. Warranty Limitations
Warranty coverage begins on the original purchase date. Warranty coverage applies to eligible products purchased directly from SAM Shipping Containers LLC and is non-transferable unless otherwise expressly agreed in writing. Repairs or replacement products provided under warranty remain covered for the balance of the original warranty period unless otherwise stated in writing.
Nothing in this warranty limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Return & Refund Policy
At SAM Shipping Containers LLC, customer satisfaction is important to us. We offer a straightforward return and refund process to ensure a transparent shopping experience.
1. Returns
We accept returns within 30 calendar days of delivery. To qualify for a return, the container must be in its original delivered condition, without modifications or damage caused after delivery. Custom-built, modified, or special-order containers are not eligible for standard returns unless they arrive defective or incorrect.
2. Return Shipping & Fees
Original Shipping Fee: $380 flat rate for eligible U.S. deliveries.
Return Shipping: Customers are responsible for return transportation costs for standard returns.
Restocking Fee: A 10% restocking fee applies to standard customer-requested returns.
Damaged or Incorrect Items: No restocking or return shipping fees apply to verified errors attributable to SAM Shipping Containers.
Original shipping charges are generally non-refundable once delivery has been completed, except for verified company errors or where required by law.
3. Refunds
Once the returned container is received, inspected, and approved, refunds will be processed within 10 business days. Refunds are issued to the original payment method. Applicable return shipping costs and restocking fees may be deducted from standard returns.
4. Damaged or Incorrect Orders
If your container arrives damaged, defective, or different from the product ordered, please contact us promptly with your order number and supporting photos. We will review the issue and arrange an appropriate repair, replacement, or refund.
5. Non-Returnable Items
At SAM Shipping Containers LLC, custom-built, specially ordered, or modified products are not eligible for standard returns. Containers or trailers that have been used, damaged, altered, moved, or relocated after delivery are also non-returnable.
Used and refurbished containers may show normal signs of wear, such as minor dents, scratches, surface rust, or paint variations. These cosmetic imperfections are not considered defects when consistent with the product’s advertised condition. These restrictions do not affect applicable rights regarding defective, incorrect, or misrepresented products.
6. How to Request a Return
To request a return, contact our customer support team within 30 days of delivery. Email to info@samshippingcontainers.com or call: +1 (619) 288-4619 Please include your order number, reason for return, and photographs if applicable. All returns require prior authorization. Our team will provide instructions for arranging carrier pickup.
7. Order Cancellations
When an order is needed to be cancelled, contact us immediately. Only orders that haven’t been processed, prepared, or shipped might be eligible for cancellation. Orders which have already been shipped, customized, or delivered might not be fully cancelled, and the customers will be informed about the possible fees.
8. Contact Information
Questions regarding our Return & Refund Policy may be sent to:
Email: info@samshippingcontainers.com
Phone: +1 (619) 288-4619