Frequently Asked Questions
At SAM Shipping Containers LLC, we believe customers should have clear, reliable information before purchasing a shipping container. Explore our frequently asked questions to learn more about our products, ordering process, shipping, delivery, returns, warranties, and customer support.
What is your registered business name?
Our registered business name is SAM SHIPPING CONTAINERS LLC.
What is your business registration number?
Our business registration number is 0008130398.
What products does SAM Shipping Containers offer?
We offer a variety of shipping containers for residential, commercial, and industrial applications, including 10ft, 20ft, 40ft, and other available sizes. Our inventory includes standard containers, high cube containers, new and used containers, refurbished units, and specialized container configurations.
Product availability and specifications vary by listing.
Do you sell shipping containers throughout the United States?
Yes. SAM Shipping Containers serves customers across the United States, subject to product availability, delivery location, transportation access, and applicable shipping requirements.
How can I contact your customer service team?
You can reach us using the following contact information:
Email: info@samshippingcontainers.com
Phone: +1 (619) 288-4619
Business Hours: Monday–Friday, 8:00 AM–10:00 PM.
You may also contact us through our website’s Contact Us page
Can I purchase a shipping container online?
Yes. Customers can browse our available inventory, select their preferred shipping container, add it to the shopping cart, and complete their purchase through our online checkout system. We recommend reviewing product specifications, condition, delivery requirements, and applicable policies before completing an order
How long does order processing take?
Most orders are processed within 1–3 business days after payment confirmation and order verification. During processing, our team may verify product availability, order details, shipping information, and delivery arrangements. Orders placed outside business hours, on weekends, or on public holidays may begin processing on the next business day.
How much does shipping cost?
SAM Shipping Containers offers a flat shipping rate of $380 for eligible delivery locations within the United States. The applicable shipping fee is displayed during checkout before customers complete their purchases. Additional arrangements may be necessary for locations with restricted access or special transportation requirements.
Can I track my shipping container delivery?
Because shipping containers require specialized freight transportation, traditional parcel tracking numbers may not always be available. Once delivery arrangements are confirmed, our team may provide updates by email, telephone, or text message.
What should I prepare before my container arrives?
Customers should ensure that their delivery location is accessible, reasonably level, stable, and suitable for unloading a shipping container. The delivery area should be clear of parked vehicles, debris, low-hanging electrical wires, tree branches, and other obstructions. Customers are responsible for obtaining any permits, property owner permissions, or local approvals required for container placement.
Do you sell new, used, and refurbished shipping containers?
Yes. We offer new, used, and refurbished shipping containers, depending on current inventory. Each product listing identifies the applicable condition and available specifications so customers can select a container that meets their needs.
What is your return policy?
SAM Shipping Containers accepts eligible returns within 30 calendar days from the delivery date. To qualify for a standard return, the product must remain in substantially the same condition as delivered, without customer-caused damage, modifications, or unauthorized relocation. All returns require prior authorization from our customer support team.
How do I request a return?
To request a return, contact us within 30 calendar days of delivery. Email: info@samshippingcontainers.com Phone: +1 (619) 288-4619
Please include your order number, delivery address, reason for return, and supporting photographs when applicable. Our team will review the request and provide instructions for approved returns.
Do your shipping containers include a warranty?
Yes. Eligible SAM Shipping Containers products include limited warranty coverage based on their type, condition, and applicable product documentation.